Field Service Technician Job at BlackRock Resources, Canonsburg, PA

  • BlackRock Resources
  • Canonsburg, PA

Job Description

Field Service Technician

Be the face of great service. As a Field Service Technician, you'll keep customers running and coming back, solving problems on-site, working independently, and delivering fast, high-quality results. Your work directly strengthens customer relationships and drives the company's success.

Key Responsibilities:
  • Provide service and customer support during field visits or dispatches.
  • Deliver service and support to internal and external customers via phone support.
  • Manage on site installation, repair, maintenance and testing.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Meet and maintain KPI goals as set to meet customers' expectations.
  • Comprehend customer requirements and make appropriate recommendations, briefings and training.
  • Build positive relationships with customers.
  • Learn and develop customer support and technical skills necessary to perform high quality maintenance and triage repair.
  • Provide quotes in a timely and detailed manner.
  • Perform repairs, preventive maintenance and triage repair.
  • Observe safety precautions as required in designated areas and customer sites.
Education/Training/Experience:
  • Associate's degree in a technical field
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with Windows Operating Systems
  • Excellent communication and organizational skills
  • Ability to work independently or as part of a team
  • Must have a valid driver's license

Travel Requirements – 50% In-house, 45% Regional Day Trips, 5% Overnight. Must possess or be able to obtain a US Passport.

Job Tags

Flexible hours, Night shift

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